All You Need
To Know
Shipping
Policy
We will ship the case within 0-2 business days.(If it is a holiday, it will be shipped in 1-3 days.) The pre-order products will be shipped out between 5-10 natural days.If your order don't ship out between 10 natural days. Please contact us to check it. Thanks for your understanding.
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Shipping time is only estimated and not guaranteed. If do not get an item after 30 natural days, please contact us to solve it.
Refund & Exchange
Cancellation
We accept cancellation for normal products. Generally the refund will back to your account during 2 working days. During the pre-sale, we can't accept order cancellation before the product is shipped or produced.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
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Custom-order or personalized items do not have a right to 14 days refund.
If the return is caused by the consumer(I do not like it/I do not need it anymore), consumer should be responsible for the postage. The fee should be based on the express company you choose.
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If due to our reasons, the goods received are damaged or not correct/ship not right item...., the seller required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.